Terms
and Conditions
BOOKING
CONDITIONS
The
price includes accommodation and full English breakfast with picnic lunch
and dinner on guided walks.All accommodation is in Country House Hotels,Historic
Inns,Guest Houses with en-suite facilities. Single supplement applies on self
guided holidays only.Baggage transfer is included on linear walks.
DEPOSIT
A
£50 per person deposit is required to confirm a booking (£100 per person
for overseas holidays). We will hold bookings by phone,or email (info@bathwestwalks.com)
for up to 10 Days. This is only refundable if your holiday is unavailable
or we have to cancel the holiday. Payment can be made by cheque, on-line or
electronic transfer. We will provide bank details for payment by electronic
transfer.
PAYMENT
Payment
of the balance is required 6 weeks before the holiday start date and ten weeks
before for overseas holidays.Your money is held in a Trust Account and released
to Bath & West Country Walks on completion of the holiday.This complies
with the EC Package Travel Directive 1992 to protect your funds.
CANCELLATION
If any
person named on the booking form wishes to cancel their holiday reservation,the
person who made the original booking must inform the company of the cancellation
in writing. Cancellation will take effect from the date the written notice
is received in our office. For cancellations received 42 days before a holiday
commences only your deposit is forfeited. Refunds will be made according to
following schedule:
|
42 to 29 days before: 50% of the holiday cost |
|
28 to 15 days before: 25% of the holiday cost |
|
14 to 1 day before: no refund |
No refund can be given for cancellation on the day the holiday starts or whilst on holiday. We reserve the right to cancel or refuse any booking upon which we will refund all monies paid to us.
Guided Holidays - In the unlikely event that fewer than 4 guests book onto a guided holiday we reserve the right to cancel the holiday up to 4 weeks prior to the commencement. Guests will have the option to transfer to another available tour or receive a prompt refund of all monies paid.
INSURANCE
We recommend
that you take out insurance to cover cancellation, personal accident, illness
or loss of possessions for English holidays. On overseas holidays it is a
condition of booking that you take out travel insurance. Please make sure
your policy covers the activities to be undertaken. Bath & West Country
Walks or its agents cannot accept responsibility for loss or damage to your
baggage, or for illness or injury, nor public liability for any holiday arranged
by us.
COMPLAINTS
Please
let us know of any complaints straight away, or at the latest within 24 hours,
in order that steps can be taken to rectify the problem.
PETS
Due to
farming and wildlife considerations we regret we cannot accommodate dogs and
pets.
MEDICAL
CONDITIONS
We
assume that all people have a reasonable level of good health to be able to
enjoy our holidays but it is advisable to inform us of any medical condition
which may effect you whilst taking part in our holidays.
Acceptance of the above conditions is implied when a booking is made.